Refund Policy
Your satisfaction comes first.If something isn’t right, please let us know as soon as possible so we can help.
Early in your session
- Unhappy with your massage? Tell your therapist or the front desk right away.
- End your session before 15 minutes have elapsed for a full refund.
- Or request a different therapist, subject to availability.
Ending your session early
- If you are dissatisfied and choose to stop, we will refund the unused portion of your session.
- Your prorated refund is based on the time of service already provided.
After a full session
- Because massage is an in-person service, completed-session complaints are reviewed case by case. Refunds are not guaranteed.
- Please report your concern within one week of your appointment.
- We cannot process a service-satisfaction refund for a completed session if no complaint is received within that week.
Charged the wrong amount?
- Contact us at any time about an accidental overcharge or incorrect amount.
- We will review the charge and correct any confirmed billing error. The one-week deadline does not apply.
Receiving your refund
- Once issued, your refund may take up to 7 business days to appear in your account.
- Timing depends on your bank’s processing time.
To share a concern or request a refund, please speak with our front desk during your visit or contact the location you visited.